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policies
We want you to love your experience at Dekure Beauty. If for any reason you are unhappy with your results or any aspect of your service, please contact us within two days so that we can schedule an appointment to fix any issues. We're here for you!
arriving late
We understand that unexpected delays can sometimes occur. However, to ensure that we can deliver the best service to all our clients, we kindly request that you arrive on time for your scheduled appointment.
If you anticipate being late, we appreciate a courtesy call to inform us of your estimated arrival time. Please note that arriving 10 minutes or more later will result in the need to reschedule your appointment. This is to ensure that we have ample time to provide you with the quality service you deserve, as well as to avoid inconveniencing other clients who may have appointments scheduled after yours.
In the event that you arrive late and we are still able to accommodate your appointment, please be aware that your treatment may need to be shortened or modified to ensure that we can stay on schedule for our subsequent appointments. We want to provide you with the best experience possible, and we appreciate your cooperation and understanding in this matter.
rescheduling / cancellations
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. We kindly request that you provide us with at least 48 hours' notice for any cancellations or changes. This allows us to offer the time slot to another client who may be waiting for an appointment.
In the event of a last-minute cancellation (less than 48 hours' notice) or a no-show, we reserve the right to charge a cancellation fee. The fee amount may vary depending on the type and length of the scheduled appointment. We appreciate your understanding and cooperation in respecting our time and the time of other clients.
payments
A non-refundable booking fee is required at the time of all bookings. This fee is transferrable to another appointment if more than 48 hours notice of an appointment change is given, if less than 48 hours the fee is forfeited and a new booking fee will be required to make a new booking.
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Reschedules or cancellations within 48hours will incur a 50% fee and a new booking fee will be required to book in again
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No shows will incur a 100% fee, and full payment will be required to book in the future.
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Booking fees can be paid over the phone with card details, bank deposit or in person at the studio.
We accept payment by cash (please have the exact money) , EFTPOS, VISA, MasterCard and AFTERPAY.
children and guests in the studio
At Dekure Beauty, we strive to create a relaxing environment for all of our valued clients. To maintain a relaxed atmosphere and ensure the comfort and safety of all individuals within our salon, we have implemented a policy that does not permit children under the age of 13 in our treatment space.
We kindly request that you make appropriate arrangements for childcare before visiting our salon. We understand that it may be challenging to find suitable accommodations for your children during your appointment, but our aim is to provide an uninterrupted and enjoyable experience for all of our clients.
By adhering to this policy, we can ensure that each client receives the utmost attention and relaxation they deserve. Our studio is designed to be an oasis of calm, allowing everyone to unwind and fully enjoy their time with us.
We appreciate your understanding and cooperation in respecting our child policy. Should you have any questions or require assistance in finding childcare services, our friendly staff will be more than happy to provide recommendations.
Thank you for choosing Dekure Beauty, where we prioritise your comfort and satisfaction above all else.
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